Sunk Costs

It's being edited by Lee Hawkins who is posing questions on Twitter, LinkedIn, Slack, and the AST mailing list and then collating the replies, focusing on practice over theory.

I've decided to contribute by answering briefly, and without a lot of editing or crafting, by imagining that I'm speaking to someone in software development who's acting in good faith, cares about their work and mine, but doesn't have much visibility of what testing can be.

Perhaps you'd like to join me?

--00--

"Why didn’t you find those issues before we shipped?"

Assuming that's an unloaded request for information, I'd say that your answer will lie somewhere in here:

we didn't look, or
we didn't look in the right places, or
we looked in the right places but didn't provoke the issue, or
we looked in the right places and provoked the issue, but didn't realise
we looked in the right places, and provoked the issue, and realised, but didn't understand the impact

If you're also interested in the reasons for those things, here's some possibilities:

our ideas of what to review didn't cover this
our risk assessment prioritised other areas
our budget didn't permit us to test all of the places we thought of
our ability to control the product behaviour is limited
our visibility of the product behaviour is limited
our access to environments in which to test is limited

And, again, if you were to ask me to explain that list, I'd suggest this kind of thing:

we didn't understand the domain implications
we didn't understand the code to a relevant depth or breadth
we didn't understand the requirements, implicit or explicit
we didn't spend enough time with enough perspectives to think of this possibility
we didn't place a high value on checking our work relative to building it
we didn't place a high value on checking our work relative to shipping it

From previous experience, I know you've heard of the Five Whys, and if I sense that you're going to keep on in this direction I might stop and ask you a question to try to understand your motives:

Who do you think the "we" I'm referring to is?

I'm fearing that, because you're asking me, you will say "the tester."

If you do, I'll know that it wasn't an unloaded enquiry after all and we can begin to have a conversation about collective responsibility, from management down, for what we deliver.

If you don't then we're already a couple of steps along the road and we can have an honest and open conversation about causes and potential mitigations and their costs.
Image: https://flic.kr/p/LM1NpN

Comments

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