Last night I attended What Does the 'Coach' in 'Quality Coach' Mean? , a talk by Vernon Richards for the Ministry of Testing meetup in Brighton. Vern described a common transition from tester through quality engineer and into quality coach on three dimensions: process, product, and team. In that view, a tester tends work in one team on one product and have influence on team-level process; a quality engineer is still team-based but takes a broader view on process; and a quality coach extends the process oversight further still and works across teams and products. This would typically mean that the problems in front of a quality coach are less about the technology and more about the people. How should a coach deal with that? By providing perspective to those fighting the fires, always taking a position of "unconditional positive regard" which is to say that the coachee has the right information and abilities to solve their current problem. Coach and tester skill...