UX or Ex-Users

It seems like yonks ago that I stumbled across Steve Krug's book Rocket Surgery Made Easy and loved it, so I eagerly took the chance to see him talk at the Cambridge Usability Group in a double-header with Andy Morris.

In the first half, Andy talked about how Onshape try to engage and empower and delight and retain users while at the same time gathering data that the company can use in their design and support efforts. In the second half, Steve reprised some of the key points on usability testing from Rocket Surgery.

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