Assertiveness is a highly effective communications model ... Assertive behaviour is professional behaviour. It is about being able to express yourself calmly and clearly and on equal terms with others; to stand your ground when necessary without becoming aggressive, or manipulative, or backing down unnecessarily.I found it interesting and engaging, and with some immediate practical value: to create a drill to be practised and used in situations where I think I'm at risk of becoming non-assertive, and to remind myself that even if the outcome of some interaction isn't ideal I can still try to give myself credit for how I behaved during it. I also enjoyed trying to fit ABCDE (always be calm, direct, and equal) into the behaviour space I've come to by other means, such as congruent communication and Satir's interaction model.
As an aside, during the workshops I practiced the sketchnoting techniques I picked up at DDD! the other week. One sketch is at the top, the other here: