A Resigning Issue

One of my colleagues sent round a link to a BBC news report from 2008 in the week. Chuckles aside, it's the kind of thing that time and distance from the issue - geographical and emotional - renders insignificant in the grand scheme of things. It's also the kind of thing that immediacy and proximity to the issue inflate into a big deal requiring things to be done to make sure this never happens again.

Often that'll be some kind of instruction to immediately put more checking in place. Knee-jerk process is frequently fragile or deficient process and extra manual steps to secure an already manual process can easily have the opposite effect. It might be better to wait to see whether this is a one off or part of a pattern. It's likely to be productive to spend a little time thinking about the whole, and alternatives, rather than simply trying to fix up the end.

Questioning a workflow, the need for the workflow, the implementation of the workflow and so on are tasks that a tester should be suited to. Here's a few things to kick off, feel free to add more in the comments.

A standard out-of-office email in both Welsh and English would probably have prevented this specific case and would be a one-off cost.
Perhaps responses to requests for translation require pro-forma so that deviations can be recognised even if the content isn't understood.
Perhaps all responses should automatically include translations (of both versions) by some tool such as Google Translate.
Perhaps there's a more general problem with status of requests for translation. Perhaps a ticketing system would be appropriate. It'd also permit visibility of the number of requests, kinds of requests, time to satisfy, number of reopened issues and so on.
Other kinds of publishers will generally proof-read material, why are signs any different?
Why is this sign so wordy in the first place?
What was the process for the production of the sign? Was it followed? If not, why not?
Maybe certain positions need bilingual employees.
Maybe there's other ways to have bilingual signage. Perhaps separate signs produced by a separate process using Welsh-speaking staff. Perhaps smart signs that alternate between showing English and Welsh, calling up translations from a remote server on the fly.
Maybe having less bilingual signage would be possible. The audience for this one is pretty specialised and there's probably no-one who would be relying on the Welsh alone.
Maybe there's no need to have any bilingual signage. According to Wikipedia, reporting UK census figures, 73% of the population of Wales don't understand Welsh at all.
Maybe Welsh should be the primary language with the English being translated from that. More people can proof the English translation.
Maybe more use could be made of existing or new language-neutral symbols.
Maybe there could be stock sets of dual-language signs that do require written language.
Maybe we don't need so many signs at all.
How do we decide that a sign is required?

Be sure that the cost of any analysis is proportionate for the likelihood and severity of a recurrence of the problem. And don't forget to fix the issue too: Swansea council made a new sign with a more accurate translation.

Comments

Peter HozákSeptember 24, 2013 at 3:57 PM
In this case, an existing sing would do IMHO.

A more general solution, since we all make mistakes - make the process reversible/updatable whenever possible and when the stakes or resources consumed are high, ask for second opinion.
ReplyDelete
Replies

Add comment

Can Code, Can't Code, Is Useful

The Association for Software Testing is crowd-sourcing a book, Navigating the World as a Context-Driven Tester , which aims to provide responses to common questions and statements about testing from a context-driven perspective . It's being edited by Lee Hawkins who is posing questions on Twitter , LinkedIn , Mastodon , Slack , and the AST mailing list and then collating the replies, focusing on practice over theory. I've decided to contribute by answering briefly, and without a lot of editing or crafting, by imagining that I'm speaking to someone in software development who's acting in good faith, cares about their work and mine, but doesn't have much visibility of what testing can be. Perhaps you'd like to join me? --00-- "If testers can’t code, they’re of no use to us" My first reaction is to wonder what you expect from your testers. I am immediately interested in your working context and the way

Meet Me Halfway?

The Association for Software Testing is crowd-sourcing a book, Navigating the World as a Context-Driven Tester , which aims to provide responses to common questions and statements about testing from a context-driven perspective . It's being edited by Lee Hawkins who is posing questions on Twitter , LinkedIn , Mastodon , Slack , and the AST mailing list and then collating the replies, focusing on practice over theory. I've decided to contribute by answering briefly, and without a lot of editing or crafting, by imagining that I'm speaking to someone in software development who's acting in good faith, cares about their work and mine, but doesn't have much visibility of what testing can be. Perhaps you'd like to join me? --00-- "Stop answering my questions with questions." Sure, I can do that. In return, please stop asking me questions so open to interpretation that any answer would be almost meaningless and certa

Not Strictly for the Birds

One of my chores takes me outside early in the morning and, if I time it right, I get to hear a charming chorus of birdsong from the trees in the gardens down our road, a relaxing layered soundscape of tuneful calls, chatter, and chirrupping. Interestingly, although I can tell from the number and variety of trills that there must be a large number of birds around, they are tricky to spot. I have found that by staring loosely at something, such as the silhouette of a tree's crown against the slowly brightening sky, I see more birds out of the corner of my eye than if I scan to look for them. The reason seems to be that my peripheral vision picks up movement against the wider background that direct inspection can miss. An optometrist I am not, but I do find myself staring at data a great deal, seeking relationships, patterns, or gaps. I idly wondered whether, if I filled my visual field with data, I might be able to exploit my peripheral vision in that quest. I have a wide monito

Postman Curlections

My team has been building a new service over the last few months. Until recently all the data it needs has been ingested at startup and our focus has been on the logic that processes the data, architecture, and infrastructure. This week we introduced a couple of new endpoints that enable the creation (through an HTTP POST) and update (PUT) of the fundamental data type (we call it a definition ) that the service operates on. I picked up the task of smoke testing the first implementations. I started out by asking the system under test to show me what it can do by using Postman to submit requests and inspecting the results. It was the kinds of things you'd imagine, including: submit some definitions (of various structure, size, intent, name, identifiers, etc) resubmit the same definitions (identical, sharing keys, with variations, etc) retrieve the submitted definitions (using whatever endpoints exist to show some view of them) compare definitions I submitted fro

Testers are Gate-Crashers

The Association for Software Testing is crowd-sourcing a book, Navigating the World as a Context-Driven Tester , which aims to provide responses to common questions and statements about testing from a context-driven perspective . It's being edited by Lee Hawkins who is posing questions on Twitter , LinkedIn , Mastodon , Slack , and the AST mailing list and then collating the replies, focusing on practice over theory. I've decided to contribute by answering briefly, and without a lot of editing or crafting, by imagining that I'm speaking to someone in software development who's acting in good faith, cares about their work and mine, but doesn't have much visibility of what testing can be. Perhaps you'd like to join me? --00-- "Testers are the gatekeepers of quality" Instinctively I don't like the sound of that, but I wonder what you mean by it. Perhaps one or more of these? Testers set the quality sta

Vanilla Flavour Testing

I have been pairing with a new developer colleague recently. In our last session he asked me "is this normal testing?" saying that he'd never seen anything like it anywhere else that he'd worked. We finished the task we were on and then chatted about his question for a few minutes. This is a short summary of what I said. I would describe myself as context-driven . I don't take the same approach to testing every time, except in a meta way. I try to understand the important questions, who they are important to, and what the constraints on the work are. With that knowledge I look for productive, pragmatic, ways to explore whatever we're looking at to uncover valuable information or find a way to move on. I write test notes as I work in a format that I have found to be useful to me, colleagues, and stakeholders. For me, the notes should clearly state the mission and give a tl;dr summary of the findings and I like them to be public while I'm working not just w

Build Quality

The Association for Software Testing is crowd-sourcing a book, Navigating the World as a Context-Driven Tester , which aims to provide responses to common questions and statements about testing from a context-driven perspective . It's being edited by Lee Hawkins who is posing questions on Twitter , LinkedIn , Mastodon , Slack , and the AST mailing list and then collating the replies, focusing on practice over theory. I've decided to contribute by answering briefly, and without a lot of editing or crafting, by imagining that I'm speaking to someone in software development who's acting in good faith, cares about their work and mine, but doesn't have much visibility of what testing can be. Perhaps you'd like to join me? --00-- "When the build is green, the product is of sufficient quality to release" An interesting take, and one I wouldn't agree with in general. That surprises you? Well, ho

Make, Fix, and Test

A few weeks ago, in A Good Tester is All Over the Place , Joep Schuurkes described a model of testing work based on three axes: do testing yourself or support testing by others be embedded in a team or be part of a separate team do your job or improve the system It resonated with me and the other testers I shared it with at work, and it resurfaced in my mind while I was reflecting on some of the tasks I've picked up recently and what they have involved, at least in the way I've chosen to address them. Here's three examples: Documentation Generation We have an internal tool that generates documentation in Confluence by extracting and combining images and text from a handful of sources. Although useful, it ran very slowly or not at all so one of the developers performed major surgery on it. Up to that point, I had never taken much interest in the tool and I could have safely ignored this piece of work too because it would have been tested by

The Best Laid Test Plans

The Association for Software Testing is crowd-sourcing a book, Navigating the World as a Context-Driven Tester , which aims to provide responses to common questions and statements about testing from a context-driven perspective . It's being edited by Lee Hawkins who is posing questions on Twitter , LinkedIn , Mastodon , Slack , and the AST mailing list and then collating the replies, focusing on practice over theory. I've decided to contribute by answering briefly, and without a lot of editing or crafting, by imagining that I'm speaking to someone in software development who's acting in good faith, cares about their work and mine, but doesn't have much visibility of what testing can be. Perhaps you'd like to join me? --00-- "What's the best format for a test plan?" I'll side-step the conversation about what a test plan is and just say that the format you should use is one that works for you, your coll

Test Now

The Association for Software Testing is crowd-sourcing a book, Navigating the World as a Context-Driven Tester , which aims to provide responses to common questions and statements about testing from a context-driven perspective . It's being edited by Lee Hawkins who is posing questions on Twitter , LinkedIn , Mastodon , Slack , and the AST mailing list and then collating the replies, focusing on practice over theory. I've decided to contribute by answering briefly, and without a lot of editing or crafting, by imagining that I'm speaking to someone in software development who's acting in good faith, cares about their work and mine, but doesn't have much visibility of what testing can be. Perhaps you'd like to join me? --00-- "When is the best time to test?" Twenty posts in , I hope you're not expecting an answer without nuance? You are? Well, I'll do my best. For me, the best time to test is when there

Hiccupps

Search This Blog