Sheet Happens

You don't have to look very hard to find definitions of quality. Some of them aren't very good (boom! boom!) and one with a lot of currency runs along these lines:

Quality is value to some person (who matters)

in this case quoted from James Bach's Rapid Software Testing slides.

Here's the price ticket for toilet roll I saw in the supermarket this morning. It adds a new dimension to the phrase spending a penny:

Is there a quality issue here? I'm not sure whether I matter much to Tesco and it's arguable whether any value was lost by the use of this unfortunate abbreviation - I still bought some toilet paper - but if your customers are laughing at you rather than with you, there's probably a quality issue somewhere.

Image: winnond / FreeDigitalPhotos.net

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